JIRA is USF's system for reporting IT-related incidents and service requests. A JIRA account is required for submitting tickets to our Help Desk.
The purpose of this document is to detail the steps for creating an account in JIRA.
- Open an internet browser and visit the USF Health Information Systems Website http://health.usf.edu/is.
- Click on the Submit a Support Request under "How can we help?" See Figure 1.
Figure 1: USF Health Information Systems Webpage/Submit a Support Request
- Click on the hyperlink labeled Sign up for an account. See Figure 2.
Figure 2: Login Screen/Sign Up for an Account
Key in your USF Health Email address, password, and full name.
- Click Sign Up. See Figure 3. The next page will be the Service Desk.
Figure 3: Click the Sign Up button.